As VP of Business Strategy, Ms. Falvo is a part of the Senior Management Team at 3i Contracting and reports directly to the President/CEO. Key responsibilities and roles include planning and implementation of policies and procedures; customer focus, relations, and retention; supervision of the administration department/staff; customer service; coordination of policies, people, and resources; and hiring, training, and staff evaluation.

 

Susan works with company leadership to establish effective goals and policies that benefit the organization and increase revenue. She also works with others in the company to outline procedures that will meet 3i’s growth and achieve our long-term objectives. Susan works closely with the leadership team, and with business development to build and maintain relationships with existing and prospective clients to encourage good business relations and networking measures for future opportunities. Her position has a wide range of responsibilities including oversight and cooperation/working hand in hand with other departments and leaders in the company so that the company achieves growth, and success, and ensures profitability.

 

In addition to the business and strategies responsibilities, Susan oversees, tracks, and works diligently to strengthen 3i’s MWBE and HUB contacts and relationships. In this role, she oversees our Subs n Grub events and works closely with Estimating and Administrative staff to develop, implement, and track these events. The purpose of Subs n Grub and other similar events is to develop relationships and assist minority businesses, utilize them on 3i contracts and assist them with securing business, securing certifications, administrative assistance, and growing their business. Ms. Falvo oversees the HUB coordination program at 3i and collaborates with organizations, the community, and the media. Media campaigns and opportunities, community and communication plans, and all related efforts are all a part of her responsibilities.

 

Susan has a diverse background in senior management positions in several industries including institutional, government, hospitality, finance, and real estate. Before joining the 3i team, she managed communications and development strategies for an area non-profit and also was the Chief of Staff for a large governmental agency. Ms. Falvo is well versed in diversity and inclusion and is also very involved in the community, serving in leadership roles on several boards and with numerous organizations. She is a past president of the Dallas Theater Center Guild, and a current co-chair of the Dallas Theater Center Guild president’s council; Vice-Chair for the White Rock Lake Task Force and chair of the Task Force Dredging Committee; Board Member and Fundraising Chair for the White Rock Lake Foundation; Advisory Council Member of the Greater East Dallas Chamber of Commerce; member of CREW Dallas; and involved with and a graduate of Class 3 for Leadership North Texas.

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University of Oklahoma – BA

University of Nevada, Reno – MBA